![]() Channel that the scammer used (phone call, SMS, email, e-commerce platform).Approximate date and time of the alleged scam or fraud.Step 2: Contact the Citibank Fraud hotline at (65) 6337 5519 to report on the scam accident and provide the relevant details to our fraud agents: To lock your card, click “Manage” on your card on the Citi Mobile ® App. Step 1: If you suspect that your card details have been compromised, please temporarily lock your card via the Citi Mobile ® App so that no one else can use it. Scenario 3: If you suspect or detect that your account is being compromised. Step 2: Contact the CitiPhone hotline at (65) 6225 5225 to report on the alleged scam or to verify if the communications are legitimate. ![]() Step 1: Please do not click on any links provided or provide any personal and banking information to anyone over unsolicited calls or on a suspicious website. Scenario 2: If you receive any suspicious communications claiming to be from Citibank You may also call Citibank at (65) 6337 5519 Reply 2 if the charge was not authorised by you. Reply 1 if the charge was authorised by you. Scenario 1: If you receive an SMS from Citibank (Sender number: 72484) to authorise a charge on your card/account.
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